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Ordered glasses for a disabled family member; status indicated that it was stuck in production after 10 days. Contacted their customer service reps after struggling with their annoying AI bot interface each week for the next 3 weeks. Could not get anyone on the phone. Was promised action, acceleration and delivery via text each time. All lies. Canceled the order after waiting a month and receiving nothing. Spend your money elsewhere. This company is a clown car.
Tip for consumers:
Their AI-bot customer service interface is only of limited utility. Customers should have the option to talk to a live agent when the AI-bot fails. Current system requires a persistent, non-obvious approach for the AI to hand off to a human, but only by text. Pick up the damn phone.
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Hi Richard,
We are sorry to hear you experienced difficulties with the order that you had placed and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com