Richard M.

Called to schedule appointment. Took 35 minutes to get a representative. Schedule appointments for the next day. Repairman called and said it was not covered by warranty. I have a warranty on all my appliances and have had since I bought them, all from Sears. Called back had to wait another 55 minutes and was assured I was covered and a repairman would be out to check my appliances. I contacted the repairman he said that the status of my service call has not changed and I would be responsible for the service call. I told him I was not going to pay because I had a warranty. Call Sears back waited another 55 minutes. Was told they had a scheduling problem and that a representative would be calling me back with in the next hour with new scheduling time. That was 16 hours ago. I'm on hold now with the approximately 48 minutes waiting time. I have been doing business with Sears for over 30 years and I'm truly disappointed in the warranty service