Richard P.

I shop at Wegmans in Alexandria, VA and have groceries delivered by Instacart. I've noted the following at least 3 times and passed the issues on to the delivery personnel.
1. The link that is supposed to show a replacement has not worked for months! "Oops... something went wrong..." is the message and the customer is then sent to Wegman's home page.
3. You ask the customer to approve or not approve replacements. The first message I got today was that the shopper made a replacement for something I did not approve, and sent me the link that did not work.
2. I live in a high-rise condo and am careful in filling out the required address information on the website, including the number of my condo and how to use the call box to get inside the building. Why can't the delivery person see this information (including the unit number)? He sent a text asking if he should leave my groceries in the lobby of a 15-story condominium. He should have my phone number as well - why not call me?
My order number: Order ID: # **************
These are simple gaps to close. Instacart -- are you paying attention?

An absolute rip-off! RUN FROM THIS COMPANY!
They don't deliver their product; waited 20 minutes to speak with a customer service rep (in the Philippines, I think) and then got the run around. They charged me for a product I did not receive on line, and hung up when I resisted accepting a charge for something I didn't receive.