Richard R.

I bought a Force 5K in 2017. It has worked well for moving (very short distance) and parking an open race car trailer in a suburban driveway. Using this has saved the high cost of storage fees.
Recently I noticed the chain to the drive motor looked askew. Turning the unit upside down upon closer inspection I discovered one of the anchoring screws was gone. Apparently it had worked itself loose and fallen out. I emailed the company to describe the problem. I asked that a replacement screw be sent. Their response was they would look around to see if they had any extras in the shop. They later replied the unit was out of warranty and postage to send the screw to the USA would cost $15. They told me I should go find it locally.
I was very unhappy to receive this treatment as a customer. First off, nobody ever said "Sorry this happened". They were quick to point out it was out of warranty. On top of that they made a point to say it would cost $15 to ship the part to me. Like spending $15 to fix a problem would break the business. Their description of a replacement was wrong. I had to drop everything to track down and purchase the correct hardware. Turns out it was available on eBay through a reputable US based hardware company. 10 screws were less than $5 delivered.
My conclusions: If they cared about me and something so serious as this issue they would have sent the needed hardware. If they had any ability to think out of the box they would have ordered the hardware on eBay to resolve the problem. Be advised... under normal use the drive motor anchoring hardware works loose and falls out. Parkit360 has terrible customer service.