I'm a mother of 5 and I have a housing assistance voucher for a 4 bedroom. This company purposely held my voucher for an extreme length of time TWICE. For two differnt house so I can be beat by cash renter's. I applied for a home on Jan 4,2023 and on Jan 6,2023 my credit and background check was approved and ALL needed documents were sent via email along with uploading them to the website. They confirmed that they did not need ANY other documents since Jan 6,2023. On Jan 24,2023 almost 3 weeks later the home was purchased by a cash renter. My voucher was NEVER filled out nor sent to clearwater ​housing authority for an inspection which they admitted that the delay was their fault BOTH times. They are purposely and openly discriminating against low income single families. This is a shameful, deceiving, untrustworthy company
Location: Tampa
Hello Richelle.
We have reviewed your feedback, and we apologize for the negative experience the application process has caused. We want also to clarify we don't discriminate. We have escalated your concerns to the housing choice voucher leasing team and their management, which will monitor your case closely; we will let you know of any updates or next steps. We value your feedback, which helps us improve your future experiences.
Thank you.
Jorge
Resident Advocate at Main Street Renewal