I found a vehicle that I wanted to purchase on my very first visit to swapalease.com. It took almost a week for someone to reach out to me so that I could pay the one time fee. I had several questions about finance rates and Swapalease's role in registering the vehicle. I sent emais, made phone calls to customer service and left vmails. To date (7-8 weeks later), no one has returned any of my correspondence. Because of my frustration, I ended up losing out on what I believe was a fantastic vehicle and the owner is still trying to sell.