I ordered a Kohler sink strainer and received it in 2 days. However, I could not use it with my disposer so I had to return the strainer. It took a full month to receive the RMA for the return. I had to email and call multiple times. After finally receiving the RMA I immediately shipped the strainer via UPS with a tracking number to their Hagerstown, MD warehouse, signed by KINNEY.
It has been 2.5 months and I have yet to receive a cent for the refund! If this company doesn't do refunds then they should state a no returns policy!
Buyer beware.