Rich H.

I placed my order on July 16th and received confirmation of the order. A week went by and the ink had not arrived so I checked the website and it indicated the order was in progress. I waited another week and the order had the same status so I reached out to customer support. They said the ink was on back order and they should have it in 1 to 2 weeks. I reached out again after another week and a reply was received a couple days later stating it was still on back order. I replied and asked for a full refund since I had to purchase the ink locally. A couple days later they replied and said it was too late for a refund as the ink had just shipped...but did offer to initiate a return once I received the ink. Five(5) days later the ink finally arrived! I learned my lesson and will not order from 4inkjets again.