Rick C.

Great! Always satisfied.

I will never order anything from Jack's small engines ever again. Firstly, their customer service is the worst. My order was in it's third week and the only update I received was it's was still on order from the manufacturer. As stated on there website it could take 2 to 10 days to receive the product if it was on back order and mine was not. I was ok with that. I did previously call them to verify the Husqvarna had my product in stock. And it was. So I called them to get a verbal update on my order. I was told that my order was in their warehouse and should be shipped by the end of the week. Well the end of the week came and left. So I called their customer service again and I explained to her what the last gentleman said. She told me that he shouldn't of said that because it shows my order was in but it had no updates
On when it is going to be shipped. She said she would check on my order and she would call me back. Well, no such phone call was received. Again, I called back and was told "it looks like your order is going to be shipped" but still no date. At this point I was angry and ask him "well is it going to be shipped any time soon? Yes or No? He said he would have to email them to find out. Wow! I couldn't believe it. They say customer service is # one? Bull! I ask him if he could talk to a manager about maybe giving me a $50 credit for this inconvenience and then he hung up on me. RUDE! I did received my product after waiting a month! TERRIBLE, TERRIBLE CUSTOMER SERVICE. Avoid this place at all cost!