Rick H.

It is astonishing Groupon is in business. I made the mistake of buying a Groupon, and the merchant was appalling. Groupon sent me a review link that didn't work—that can happen, but their response to the matter has been astonishing. Trying to deal with their "customer service" is like banging your head against the wall. They did absolutely nothing no matter how many times I contacted them, except waste y time with unbelievably idiotic replies. I have wasted almost two hours dealing with agents who are either illiterate or beyond incompetent, who are incapable of even identifying the problem let alone fixing it; all they seem able to do is waste as much of your time as possible; whatever money you think you'll save you will lose dealing with the usually shoddy merchants they promote and their relentless negligence

I made the mistake of booking a train through Omio and it was canceled. I wasted hour after hour dealing with their horrible customer "service," which told me to contact the train line, even though I had made no purchase with them. Of course the rain told me to contact Omio, which deliberately sends you in circles, doesn't reply, etc. When I finally got a refund, after wasting hour after hour, it was partial, which is illegal. I'd never trust anything about this site.