Scott W.

Extremely dissatisfied with this company on an order. Rebuilding my Strat with a Fishman fluence HSS pickup set up and received unsealed items even though I paid for sealed. Missing hardware that go with the fluence pickups so that they work and overcharged based on what they shipped me. They charged me for sealed items even though they have unsealed items listed on their website that I did not purchase but, that's what they sent me. I thought I was reasonable asking for the discount of what I would've paid had I ordered the unsealed item they had listed which was 20 whole bucks and I wanted the missing parts so I could actually use the pick up system as you need all these parts. I was told that I would not get my $20 back and that I should call Fishman warranty about the missing parts. I guess it doesn't matter that American musical supply sent me unsealed items missing all these parts and overcharging me for what they sent. Our buddy Austin a supervisor in customer service, shouldn't be. Not sure why he's in that position but he never had any intention of giving good customer service. You could tell by the tone and snicker in his voice that he was going to win this phone call. He actually made me feel like I was probably lying about the missing parts. Continually using the words allegedly missing parts allegedly unsealed. All I wanted was my 20 bucks back two potentiometers and a jack, less than $50 he called a customer thief. I would not recommend doing any type of business with them. Their website looks great. They look very transparent. Everything looks great until you have a problem and you need their customer service. You'll run into Austin who will ruin your day over a few bucks. I just spent $300 with your company and you think I'm going to call you in allegedly try to steal $20 worth of potentiometers from you. Unreal terrible customer service.
What bugs me the most is the unreal story that Austin gave me on what an unsealed item was. Apparently just being unsealed is not enough there has to be something wrong with it. The fact that it was unsealed was not unsealed lol what a joke. The fact that it was unsealed means it wasn't factory sealed Austin. You have a listing on your site for $20 less for the unsealed item. Had I wanted the unsealed item I would've spent $20 less. Give me my $20 back. Please fix my Fishman fluence. SSP missing parts. Give good customer service, even if you're not capable of great customer service. What you gave today was nowhere close to even being considered customer service at all in my opinion. It warrants a one star. That's on you Austin.

Date of experience: March 11,2024