Received my US$100 vinyl record damaged by ink marks. Have sent them photos and requested for insurance claim, but they have pushed the responsibility to the seller instead. (Seller showed me photo of item in pristine condition before mailing and has 100% positive reviews on the selling site).
In a nutshell: ITEM IS DAMAGED. ITEM IS INSURED (charged by Comgateway). But they won't let you claim it. Rip off.
Sorry Comgateway. No longer trust you guys.