Risto H.

This is what happened over 10 years ago but it still has big effect to my life. I was using eBay that time to sell some items. Everything was running smoothly until PayPal freeze my account and it was not only that. I was lucky that I got new card from my bank just few days before when this happened and my old card was not valid anymore. From top of that few thousands what PayPal got my money by their actions they even try to charge over one thousand USD by using my card and they even kept asking that I should update my new card details there. For next few weeks I kept following their instructions by sending passport and driving licence copies and all kind of bank statements and all other stuff and did my best to make them happy and unfreeze my assets but without success. Finally when I went through those endless rituals few more rounds I just gave up. I was praying them to stop spam my email because I got literally hundreds of email from them. And it did not end to this. They even contacted Ladbrokes where I had small transaction to my poker account. I was playing few months there and got also decent rake back at that time. There was about just under 2000 GBP in my Ladbrokes account and Ladbrokes freeze my account because of request of PayPal. And no matter what I did with Ladbrokes they just said that I have to deal and straighten things with PayPal and they can't do nothing before they get confirm from the PayPal. And it was only one or 2 hundred what I deposited to Ladbrokes through my PayPal. There is lot of big companies like Skrill and Neteller who can freeze accounts but none of them don't put so much effort to humiliate You or punish You mentally by using those psychological means and endless email spamming. This was just my experience with few lines. Suffering was something in magnitude that I could write few books about that. PayPal has done similar actions to person who I know. She did not have power to do all those endless rituals and she did not even understand what they wanted. I was able to help her with my experience and she got her account finally unfrozen and transferred her money to the bank and has not used her PayPal account anymore. This happened to her about 2 years ago.

When they were quite small I helped them to get customers with their referral program. I got totally over 60.000,00 USD referral commissions during few years. Then they just freeze my account. They even freeze account of my friends. I moved abroad and was able to open new account with my name few years later. Then one day I moved back to my home country and I updated my address and there was not any problem. Then suddenly they few years later freeze my account and when I call to them they said that my account is frozen and they will not tell me why but they promised to send me one email which is here:

"Thank you for contacting the Skrill Help Team.

We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.

More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:

4. Opening Your Skrill Account
[...]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[...]
16. Termination and suspension
[...]
16.4. We may at any time suspend or terminate your Skrill Account without notice in case:
16. 4. 1. You breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
16. 4. 2. You violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16. 4. 3. We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

Best regards,
Katya
Skrill Help Team"

Those early days they had good and fast service and small transaction fees. Now they don't have customer service and have high transaction fees and top of that they just keep freezing accounts and they do very big damage by their actions. I don't even want to tell here how big damage they have done because anyone would not believe it. Be careful and don't trust to them. If You have to use it in some transactions where You can't see any other alternative then be aware that it is not safe. Almost anything can happen.