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I bought a bag and they sent the wrong one. They told me to return it so I did. After over 2 weeks of this process I finally have my money, minus the shipping cost from the return. So I paid for a bag I never got, had to pay for shipping twice, and have given this feedback multiple times and no one has reached out. This is an atrocious approach to customer service. I'm sure the product is great but I wouldn't know, I never got mine.
Products used:
None. They made a mistake and did not correct my order, and charged me for their shipping error.
Rj N.'s review of Coach Outlet earned 4 Very Helpful votes
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I ordered a matching purse and wallet. They canceled my purse but sent the matching wallet...
As an online customer I did receive an email that one of my order was canceled that was a gift...
