RJ N.

I ordered on Cyber Monday. Got a confirmation e-mail of my order, they took the money out of my account 2 days after the order. 5 days after my order: no tracking information. E-mailed them to ask about it and how LONG processing would take, they simply answered "your order is still being processed." YES. I know that, I asked you HOW LONG WOULD IT TAKE? Wait another week, still nothing. I asked AGAIN how long processing would take, they gave me the same ridiculous answer. (Convinced they only answer with bots/automatic responses. They don't use actual people.)

To make things better, that same week I went on their website and they automatically made me reset my password. Once I did that, my order was DELETED from their website. I e-mailed them to ask why they scammed me out of my money and they said "our website is going under construction but your order is still being processed." Almost 2 weeks after I ordered and it's still being processed? Complete B. S.!

Finally, I e-mailed them yesterday (12/10/18) and told them that if I didn't receive my package by this week I wanted a full refund. They gave me the B. S. excuse that they were packed with orders and experiencing delays and that my order was STILL BEING PROCESSED but then they proceeded to FINALLY give me a tracking number? Well, that's the way I found out that they have NO IDEA WHAT THEY'RE DOING. Of course, the day they FINALLY give me my tracking information, my package arrived. Smh. Although I'm happy I actually received what I ordered and nothing was missing, I've never been so disappointed in a website. DO NOT WASTE YOUR TIME. Although I did get all of my items they're COMPLETELY SHADY!

I attached screenshots of my encounters with "customer service."