This company is a joke! First, it is VERY difficult to get in touch with anyone. Second, when we did finally get in touch with someone, they told us that they were going to send out a replacement part for our son, they said it should take 7-10 business days... NOT! My wife called to complain, after several attempts, got in touch with them, they apologized for the delay and said they would get it right out. Again another Lie! Please, Please, Please do yourself a favor and DO NOT DO BUSINESS WITH THIS COMPANY