RL E.

What a nightmare of a company to deal with. I placed an order and didn't hear anything for about 10 days when I decided to email them to check on the order status. I ended up having to call them. I finally reached someone and they said that they would check on the order and get back with me. Three more days went by and I sent an email to cancel the order. A few hours later I received an email that stated that the order had already shipped and it did not qualify for free shipping so they charged my card an additional $22 without authorizing it with me first. I immediately contacted them and they said that they would credit back the shipping. I had to stay on them for several days and they finally credited the unauthorized shipping charge. Meanwhile I saw no sign of the package that had supposedly already shipped. I finally received the package several days later and it was the completely wrong item. I contacted them yet again to exchange this for the correct item. They then sent me a return email with instructions stating that I pay for the return shipping! Insanity! I'll say again, they wanted me to pay return shipping for an item that I did not order that I was charged for. I decided to just chunk the item and count it as a loss and a lesson learned. I wasn't about to spend money for shipping this back and probably have to fight for getting the purchase amount refunded. Heed my warning and do not do online business with this company unless you want to lose hard earned money and deal with major frustration. AceDepot is absolutely pathetic.