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If you're looking for an actual housing letter for your ESA to be approved, this is NOT the company to use. They DO NOT provide you with a letter. They charge you $19 for a REQUEST knowing full well that your landlord requires an actual letter from a licensed therapist/doctor. And they refuse refunds.
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Dear Randi,
Thank you for voicing your concerns. We always aim to be transparent and clear with our offerings and services. We genuinely apologize for any misunderstandings or inconveniences you may have faced.
Please note, as highlighted on our website and in our communications, we do not provide doctor's letters. Our focus is on assisting with housing requests related to Emotional Support Animals.
The satisfaction of our customers is of utmost importance to us. We are dedicated to ensuring that every customer feels valued and heard. If at any point our service did not align with your expectations, we have a robust policy to address such concerns. As per our commitment to customer satisfaction, we have already provided you with a potential refund based on the specifics of your case.
We genuinely appreciate your feedback, as it offers us an opportunity to improve and better serve our valued customers. Please reach out to us directly if you have further queries or concerns.