Rob C.

Do not buy anything from newegg.ca if you expect a food return / replacement policy. I bought a laptop on sale from newegg.ca on sale, and unfortunately had to send it in for replacement.

The laptop was deemed okay for replacement, then I received an email a couple of days later saying that I would be issued a refund because the laptop was now out of stock.

Just to be clear, I verified that the laptop model showed as in stock on neweggs website while their staff had the original laptop in their possession. No one thought to put an in stock laptop aside for me.

On the same business day that I was denied the replacement due to the item being out of stock, newegg.ca reposted the exact same laptop on a new listing. The new listing was no longer on sale and had a price increase of close to $900. Newegg staff intentionally did not replace the laptop because they would lose money. Almost a bait and switch. Fully incompetent.

After about a dozen chats with online and phone support, including speaking to a supervisor multiple times, I was told the item was both in stock and not in stock... But that they definitely will not issue a replacement.

TLDR: Don't expect Newegg returns to go smoothly.