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I dislike going through third parties for making reservations. I never know quite with whom I am dealing. I don't understand the relationship between the airline I chose, eDreams, and another entity called LEVEL.
I especially dislike having to sign up -- and then remember to cancel -- to get a discount.
Now I dislike all the follow up emails for more special offers that are of no interest. I may continue to look but I also look forward to cancelling my 30 day free trial.
To get a discount on a flight
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Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team