Roberta B.

IHG, in July I stayed at an IHG hotel, holiday inn in Sacaucus NJ, they could not provide towels or linen after we had a pullout and needed towels cause we attended a concert and was caught in the rain because they said no one was there to provide them so I got no sleep, I have severe iron problems so I was freezing, I was told my money would be refunded and after talking to 14 different people I was told my proble was not i. Portant enough to speak to the head person, so I was told by the atty generals office to send a certified letter and I did, still no refund and no reply, baaaaaaad business

I have purchased from them before and paid with no problems, so they constantly send me catalogs saying I am approved with up to $400 buy now pay later, so I place an order for only $200 of their overpriced items that they said would be here on 12-21 so I expect to get my order, no order so I call and they say I was only approved with 25% down, but they sent no email, no call, no notice and all they could say was were sorry, very bad business I should have been told, it is Dec 22 and had I not called I would have been waiting for presents, now I have to rush out to buy, not a big loss cause I found the same items for ess than half the price, but their customer service SUCKS and they are way over priced