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Go Puff won't stop charging my monthly subscription. I cancelled my subscription, removed my credit card, deleted my account and still get charged. I cannot find a phone number to call. The reason I cancelled is because they stopped servicing my area. It has been over 6 months. What a scam. Please, contact me if you have a customer care team so the chargers can be cancelled.
Products used:
Go Puff won’t stop charging my monthly subscription. I cancelled my subscription, removed my credit card, deleted my account and still get charged. I cannot find a phone number to call. The reason I cancelled is because they stopped servicing my area. It has been over 6 months. What a scam. Please, contact me if you have a customer care team so the chargers can be cancelled.
This company informed me they could not fulfill the prescription I ordered from their website for swim goggles. No big deal, a simple refund, right? No!
I contacted them multiple times without a response. I finally got a response that I would have to complete a return authorization to get a refund. Crazy!
I completed the return authorization and they refunded a partial amount. They did not refunded me for shipping and tax. Reminder, they could not fulfill my order, they did not ship anything and cannot charge sales tax on something they could not fulfill. SCAM ALERT! I went with another company that was much easier.
Tip for consumers:
Scam alert. Very difficult to get a refund after they cancel your order.
Products used:
None, they won’t make them, ship them or refund them
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Hi Robert,
We’re sorry to hear that you experienced difficulties with your glasses order. Unfortunately, we were unable to produce your glasses with the prescription that you had provided.
Your order was fully refunded and the refund confirmation was sent to you. Our Billing Team has sent you another confirmation.
If you require any further assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com