Robert H.

1 star is too high. Placed an order and received notification it had shipped with a tracking number. However the tracking number never existed with the carrier and Memoriacase site to this day still shows "Pending No information from the carrier yet. You will be notified about your package when the carrier updates its delivery status." I was patient bc of all the issues w international shipping. I finally reached out to cusomer srevice via the email address on their site since they do not have a phone number and the live chat button doesnt work. I received the rudest response from customer service basically questioning my honesty, refusing to offer a solution. I was told since they cant validate I never received the item all they could do is offer me a 15% discount on my next purchase. Why would I want to place another order with this company? They refused to use the tracking number they provided to validate I did not receive my package. Not only will I be provding this review for them anywhere I can, I will also file a complaint w the BBB. Companies like this dont deserve to be in business and customers dont deserve to be treated and talked to like they have with me.