I am watch reseller from NY, I have to say this watch seller is a very good partner. They can response my message in a very short time. And the quality of watch is very good if your price of watch is over 50 USD listed in their website. And I have received several defective items before, but after I provide the photo of the broken item. The seller send a new replacement to me immediately. So I recommend you can try to deal with them. They are a very good watch seller. Hope it helps.