AVOID THIS COMPANY AT ALL COSTS IF YOU REALLY WANT NEW GLASSES. BUY THEM LOCALLY TO AVOID CUSTOMER SERVICE EXCUSES AND BAD SERVICE, PRESCRIPTION SCREW UPS AND AN UNREASONABLE LENGTH OF TIME TO GET YOUR GLASSES, IF EVER. ACCORDING TO MY DHL TRACKING NUMBER, MY GLASSES HAVE BEEN SITTING IN A DHL DEPO FOR OVER A WEEK. I COULD HAVE HAD THEM IN TWO DAYS VIA THE UNITED STATES POSTAL SERVICE. WHAT DOES THIS TELL ME? MY GLASSES HAVE BEEN LOST, OR NEVER PRODUCED. THEY ARE NOT WILLING TO ISSUE ME A REFUND, SO I AM HAVING MY CHARGES REVERSED BY MY CREDIT CARD COMPANY. I SHARED ALL THE NEGATIVE REVIEWS AND COMPLAINTS ABOUT SHIPPING.
Hi Robert,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com