Robert S.

Ordered four shirts and a coat, a week ago. Still no progress on shipment, emailed customer service twice before getting this response

Thanks for your inquiry.

Our products are so popular that they are in short supply, and the factory is already making them urgently.
Due to the complicated production process, only enough time to produce can guarantee the quality of our products
Coupled with the impact of Covid-19, it will take a few days for production. We will ship to you first after the production is completed.

There will be a notification with the tracking number sent to you after we ship it out.

If you have any further questions, we're always happy to help.

Not holding my breath at this point.