robert s.

It is over six months since Writer Cosmos (WC) started the process of publishing my book and as I now post this review, it has still not reached the print stage.
The whole experience to date has been frustrating and annoying, so much so that on two occasions, I have asked for a refund (which I am entitled to in terms of the contractual agreement) of the money which I have paid in advance. The response to my first request, was to change the member of staff who I was dealing with. At first there seemed to be an improvement, but this was short lived. The second demand for a refund fell on deaf ears, in fact the content of my email was totally ignored as if I hadn't even sent it.
I have lost count of the number of times I was promised an update by a particular time, and then nothing. I have lost count of the number of fauxpologies I have received.
There are far too many examples of failures to mention here, but one glaring example happened within a few days of starting the undertaking. A senior manager and the person handling my contract at the time, emailed with a link to an author whose cookery book had just been published, suggesting that mine should take a similar format. I was dumbfounded as to why they had made such a proposal, it was totally inappropriate for the nature of my book. Then it became blatantly obvious, they hadn't even looked at the manuscript, something which when confronted, was admitted to in a subsequent email.
More recently, I have had instances when I had to re-number the index twice because the editor had shifted the pages out of sync; very time consuming and unnecessary.
I recently receieved an email asking me if I would like WC to provide an ISBN number at a cost of about $125-200, however I did point out that this service was included in the original publishing agreement, however, I did find out that, if necessary, I could have purchased one for about £40.
Today, I decided to dispense with WC and finished the printing/publishing with Amazon's Kindle Direct Publishing, who incidentally provide free book cover design, ISBN and bar code.

For a company selling themselves as World class book publishing and distribution and a host of other literary services, I fail to see how they manage to provide such a poor quality-service. It does make one question who is overseeing the standards within the company, even down to the level of grammar and punctuation used in emails posted by staff members, here is such an example sent to me recently: "Once again I am very apologized for any inconvenience that may have cause. And I am really apricating your support". - what more can I say?
Fortunately I archived all email communications with WC, so can therefore substantiate all my claims.