Robert T.

I ordered 2 X pairs of Levi jeans and they were delivered today by Yodel. I thought the package looked odd as it had been wrapped with brown parcel tape. Upon opening the package I was somewhat shocked to find no Levi jeans but a shrink wrapped bundle of dirty shirts and an old jacket. Not bad zalando you get my £84 and in return I get someone's dirty washing. I am disgusted. Although I spoke to one lady who said return the items for a refund. No! So I rang again and spoke to a polite lady called Lisa who told me to bin the old clothes and she would authorise a refund to my account.
Now I am not saying it was the seller it very likely was the carrier and someone somewhere is stealing goods from packages and substitute items are then delivered. Either way Zalando and Yodel will not be on my approved shopping lists.
I since looked and the jeans are now out of stock on the website. Gutted to say the least. Bob