ROBERT T.

Expedia doesn't have any idea of what they sell!
Back in March of 2023 my wife & I were lining up a trip for my sons college graduation which would probably be the last trip we would all take together.
1st we tried Priceline that was a disaster because they booked the same trip flight hotel & all twice (2 times).
I guess they thought I was bring along a set of clones or something.
I went through hell getting my money back after emailing the CEO daily.
Okay back to Expedia:
1st they got my wife's last name wrong not once but twice. It didn't match her passport so she wouldn't be able to get through customs.
I ended up booking her flight myself with the airline.
2nd I requested a ground floor beach view (I paid extra for that because my wife is disabled) I verified it with Expedia & called the hotel to verify the same. The Royal Decameron Montego Beach.
Well we arrive at the hotel on said date which we were to stay for eight (8) days great.
We check in & are given a room on the fourth floor no elevator okay I will straighten it out later.
So we go up to the room & I go back to the front desk & explain that we paid for beach front 1st floor not 4th floor.
I am told they have no rooms like until tomorrow so I would have to check out prior to 1100 hrs (11:00 A.M CST) & they would have the room ready for us.
Next morning comes & we did as directed.
Problem no room ready as told
I am informed the room will be ready by 1200 hrs (12 noon cst)
Okay I can live with that so I thought
1200 hrs. Comes still no room (they were given more than enough notice)
We ended up falling asleep in the lobby until I got really pissed off & asked for the manager.
I got the manager & informed her that I have been waiting over 3 hrs for my room which I was promised & verified back in March (it's now June)
I informed it's going to be a little while longer
What
I informed her that they owe us over three (3) hrs of our time & I will go to the said room & clean it out myself & everything will go out the sliding glass door to the beach & I might forget to open the door.
Needless to say in less than ten (10) min. We had the room.
They room was twice the size of the one we were in & like twenty (20) feet from both pools.
Then we had the TV remote problem there was no remote in the room.
I went down to the front desk & informed them & was told they would get one there right away.
Guess who the remote was until 2030 Hrs (8:30 P.M. cst)?
ME (this is after a number of times requesting it)
The patio only had two (2) chairs so I decided it need some sprucing up to make it more homey esp. After the aggravation we went through.
I grew up on Long Island, N.Y. Where we stole anything nailed down or not so now it was time to revert back a few decades.
Night came & it was time to go on covert operations & put on the cami's to spruce up the place.
1st a couple of lounge chair disappeared & ended up in our patio & room along with a table & a large vase from the smoking area full of sand
Still didn't look right on the patio we need more shall I say obvionce so a few Palm trees with planters & Tie plants decided they wanted to move to the patio from around the Hotel.
Still wasn't the right look we were missing lighting for the patio so a bunch of their solar lights served the purpose.
Needless to say the next morning my wife & son got up & asked me were did all this stuff came from?
I Replied: what stuff?
They replied: all this stuff.
I replied: You weren't happy with the patio the way it was so I went night shopping, You have no idea how It was the dodging security guards with this stuff.
They are lucky I gave up drinking otherwise their kegs of Beer & liquor inventory would have come up short also just like we used to do breaking into bars when they were open & stealing their kegs or car dealer ships for tires & stereos, etc.
Needless to say my son confiscated my cami's the next night because I wanted some of their statues now for or patio.
Well so much for me scrounging anymore.
The Gym was no where near as advertised or the beach hardly any lounge chairs or cabanas as advertised.
The bathroom was a far cry as advertised all of which we took pictures of among other things of the place.
Then the women on the south shore of Long Island you would go to the beach & have a ton of eye candy.
Here you were surround like you were at Blivit Beach (Blivit is ten (10) ponds of crap in a five (5) pound bag) & these things are wearing two (2) piece thongs! Golo or Slim fast would make a fortune there!
This one kid about 10 years old was so fat he couldn't get out of the pool by the ladder without his mothers help!
This kid looked like a younger version of the Michelin Man or Mr. Stay Puff the marshmallow man.

There was one (1) thing they didn't advertise & that was Cockroaches.
Thank God I put a wet towel at the bottom of our door so the couldn't enter.
We must have counted at least 12 of the guys averaging three (3) inches in length.
After all of this & a few other things we had enough of this place & I booked a flight home only 4 days into the trip as we were supposed to stay 8 days.
So the evening before we are leaving at around 2200 Hrs. (10:00 P.M. CST) I can across I think it was Cockroach #15. I have to say it was nice enough to stay & pose for the camera for a couple of photos.
So after the Cockroach photoshoot I caught it by the leg in front of a few ladies to their horror & proceede to the front desk with my prize.
As I am getting to the area of the front desk you have the bar & a large room that all these people are partying in at the time.
I figured I might as well have some fun on my final night there & show over 40 plus people to witness my find of the night.
I walked into the middle of the crowd (Cockroach in hand by it's leg) & yelled out: "May I have everyone's attention please?"
Everyone quilted down & looked at me.
I then asked: "Has anyone misplaced or lost this marvelous specimen of a Cockroach?" (As I said that I held it up so all the people could see it was very much alive dangling by my fingers trying to get away.)
I made sure I didn't say Roach because everyone there would have pulled out a clip thinking they could smoke it.
Needless to say all the people scattered away from me & ladies screamed.
Then I asked If anyone wanted to bid for it & we will open the bid at 50 cents?
No bidders.
Next morning it was time to check out & I asked for a complaint form & a bill.
The manager was there as I reviewed the bill & aske Me: "Is there a problem with the bill?"
I replied: I was checking to make sure I wasn't being charged extra for the Cockroaches so I guess they were included free of charge."
A bunch of people heard me say it loudly.
I requested a refund for the time that we were not staying & was told I had to deal with Expedia for a refund.
So I got home downloaded my pictures & their that they advertise attached them to a more indepth letter with proof of check out (Plane tickets etc.) and emails exhibits "A" - "N" Their photos & actuals to the CEO in Seattle WA Requesting a refund & a copy of such to my credit card company.
Still waiting on a reply from Expedia.

BOOK YOU TRIPS & FLIGHTS YOURSELF LESS AGGRAVATION.

Went to open a CD with this clown company back in April of 2023.
1st I get as usual some filipino who can hardly speak English or answer questions when asked (just like Capital One) I asked to be transferred to U.S. so as to speak to a person that I could understand & not deal with Spicanese (God I wish they would take Spicanese off all the company phone systems & make English the law of the land). I am not getting babble to speak to them.
1st I was disconnected but I had the number now to the U.S. branch. I called back went through the whole app for $125K & was supposed to get a confirmation but it had to be through a cell phone. I don't have a cell phone so I asked: "can you email it to me?"
Reply: "NO"
I replied: "Then cancel it & erase all information that was given".
They replied: "Yes they will do so."
Would you believe for they next few weeks they were sending mail to sign & finalize the contract after a few calls to do so.
I had to go to my Bank to block Synchroney from taking the money out of my account since they had the routing & account number.
I ended up opening the CD at my Bank, where I sat with a person that I new & it went smooth as silk.
Don't deal with them they are idiots & morons do it through your local bank.
I HAD TO GIVE THEM ONE (1) star or I wouldn't be able to comment there is no place for ZERO (0) or negative stars.

I designed a job for a T shirt about Bide & Company & picture of what should be done to them for treason on 07/27/23. I mean it really got to the point.
They accepted the design & payment that day & gave me a scheduled Delivery date for 08/09/23.
Well on today@ 15:30 (3:30 PM EST) they notified me (via email) that they have cancelled the order & will not print it. Funny I went over the design with them via chat & got a okay with a final proof.
I have come to the conclusion since they are in MA that they are part of the deep state DEMORAT party AKA commies.
I was having SIX (6) shirts printed & had shown the design to people & everyone wanted one (1). I am talking over 100 orders they would have gotten & climbing
I bet if it was about TRUMP they would have done the job in a blink of an eye.
Stay away from VISTA PRINT they are against the 1st amendment FREEDOM OF SPEECH when it is not the DEMORAT LIBATARD way.

Tried to open a 11 month CD today call CUSTOMER CIRCUS to get answers and help with online forms.
End up in Philippines The woman I spoke with could hardly speak english or answer questions had to keep repeating myself. Kept using the excuse she had a bad connection. Asked to get transferred to supervisor get transferred after 7 min. To Maryland which asked after 5 min on phone got disconnected by them. Stay away total incompetence in this company.