Robert T.

"On the evening of October 31 my wife, grandson and I went to attend the 7:30 pm showing of "Killers of the Flower Moon" at the AMC La Jolla 12 theatre. Attempting to locate our seats we found them to be inaccessible for me to safely navigate with my walker. Returning to the ticket counter we were told they would gladly refund our tickets even though the showing had begun. Attempting to issue the refund he found that, since the tickets were purchased through Fandango, I would have to call you. Upon arriving home I contacted Fandango and was very nicely told that she was not authorized to make the refund, but would forward my request to be evaluated. I was truly shocked when I received Fandango's refusal to refund the tickets. To think that a company as large and supposedly as reputable as Fandango could not make an exception to accommodate a handicapped individual is appalling. We will never use Fandango again and I recommend everyone to buy their tickets directly from the theatre. Fandango is a genuine rip off!