I sent two VHS tapes to put on to DVDs. I spoke with Dave on the phone to discuss. He ignored my request. Charged me $35 to ship and then $19 and uploaded them to the cloud not knowing whether I had a cloud account. Sent my VHS tapes back to me. Now he wants $40 to transfer my digitalization on the cloud to DVDs. He said he would give me $10 discount. What a scam! $94 for two DVDs!