I ordered two frames on 8/2/22. The total $361.70 and I only received the less expensive frame. I called customer service to complain and they said they would look into it. That was 2 more weeks ago. Since that time you can not reach a LIVE person. They have $287.11 of my money and you can't reach them. I have also sent them emails at their customer service with no response. I will contact the news media next for some help.