Rob J.

I subscribed to see if I could find any info about my grandparents. The records were REALLY limited and I found nothing my family couldn't tell me. So I decided that I would cancel my subscription.

Well - that's a lot easier said than done. What out for their trick - they have you click an option to cancel, which takes you to the next screen to provide a reason... When you choose your reason it then jumps to what looks like a confirmation page, but actually there is another tiny text link you need to click to finalise it.

Its a sneaky trick. They got 3 additional months payments out of me because I kept thinking the process had completed... all because I didn't read the bottom line of the page.

Customer service are completely unsympathetic. The company must be making thousands out of scamming people by making them think they have unsubscribe.