I ordered flowers to be delivered to a friend living abroad. They were late and she had left on Holiday before delivery. So I complained and they offered a refund, but were unable to perform the refund and then promised a gift card for the same amount. I then tried to use this gift card, but couldn't, with no reply from the customer service during several weeks, and several attempts. In the end I just lost my money, did not congratulate my friend, wasted my time, a dreadful experience.
STAY AWAY!