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I was once a loyal Mack Weldon customer. Until just before Christmas.
Decided to treat myself to a new pair of Ace Sweatpants, my Christmas present to myself. I receive an email from MW offering free silver mask with purchase over $70. I try to order a pair charcoal grey and the item is out of stock. I ask if I can place an order, then await until the item is back in stock to have it shipped. Was told they can't take an order for an item that is not in stock. Absolutely insane, Then I receive another email from MW offering 20% off orders over $70, plus free shipping. I send two more emails asking if I can place an order to take advantage of the 20% off promotion. Wait for it, wait. No answer to my emails. Big surprise. Just ry to reach anyone in leadership. Brian Berger is the CEO, he doesn't give a rats a$$.
I won't ever buy another product from Mack Weldon.
Tip for consumers:
Good luck if you have a problem!
Products used:
Ace sweatpants. But, after my negative experiences I will never buy another product from Mack Weldon.
Rob R.'s review of Mack Weldon earned 4 Very Helpful votes
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Empty.
I placed an order on 12/12/23.10 days later the order status is unfulfilled. CS has not responded...
So I went to my order and found that there is no easy way to write reviews, I think even you guys...
