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Robyn F.

Contributor Level

Total Points
149

1 Review by Robyn

  • Italo Jewelry

8/5/18

Stay away from Italo Jewelry. They are complete frauds. Keep your money and buy a quality piece of jewelry from a legitimate merchant.
The positive reviews you see here are fake reviews. They are poorly written, at times bear no relevence to the products, and are obviously fake. I bought jewelry from this company and was extremely disappointed with the quality of the merchandise and the horrible customer service. The jewelry received was not what was photographed and described on the site, and was defective. What I ordered took 60 days to receive! The stones in the ring I received were considerably smaller than the stones in the photo on the site. I followed their "Return Policy" within the stated time limit, & contacted them via email immediately. It took weeks to finally get their return instructions. I sent them a photo of the ring showing the tag was still attached. I had to file a claim with Paypal, post negative feedback on facebook, and contact my credit card company before any action began. It took FIVE MONTHS to get a refund!

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limon t. – Italo Jewelry Rep

Thank you for your feedback, we will continue to make efforts! If you have any questions about the product, please contact our online customer service. They will provide you with detailed answers. Thank you for your support!

Robyn Has Earned 9 Votes

Robyn F.'s review of Italo Jewelry earned 9 Very Helpful votes

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