Robyn W.

I have been trying to login to my HitBTC account without success. I have been told my original code and my backup code has expired. I have complied with their repeated requests to recover my 2FA. I have changed passwords multiple times. We have received various ticket numbers with the name Mara Cueva from HitBTC Support Team. Mara assures me they will help me log into my account and will send an email. Sometimes they send a link which asks for an email and password. I fill this out and nothing happens.The promised email never arrives. So we start the process again. When I first engaged HitBTC I believed they were ethical. I ask that HITBTC respond and give me an explanation as to how I can finally access my account.

Date of experience: 09 March 2024