My wife ordered a bike on 6th December 2009, with the promise the bike would be delivered after Xmas but by 14th January 2009. Since I ordered the bike, I have had no further communication from the company and now the guaranteed delivery date has arrived. Like others I have tried to contact the sales team and obtained no response, so also have a very disappointed son.
I suppose i have no option but to go down the cyberbit.eu refund route, though clearly my son would prefer to receive the goods but only if they worked well on arrival.