All the problems are true given my experience - I did not see the warnings on line until my order was not delivered. No reply to emails, phone rings out, and $150 lost... but I have put Amex and MasterCard on to this "business" or "operation". DO NOT BUY A SINGLE ITEM. They neither respond nor care because with all the reports on line, there are still those, like myself, who go in expecting a professional service. Hopefully they will be closed down as fraud is a criminal offence. They need to be charged and EarthLink needs to remove their website.