Rod M.

I have had a horrible experience. I bought a new 2022 Coachmen Galleria from Campers Inn RV in March 2023. I came in to get service that's under warranty in Aug 2023. Reps from Coachmen told me that they will give authorization for service under warranty to Campers Inn RV the same day they receive the claim. However, Campers Inn RV told me it would take weeks or months to get approval. I found out the problem is clearly with Campers Inn RV. I dropped my rig off on Monday and the service rep from Campers Inn RV called me on Thursday to inform me she didn't take down my mileage and has not submitted the claim. My unit is leaking water from the A/C and the gray tank sensor isn't functioning. Coachmen still hasn't received a warranty claim from Campers Inn RV. I have no idea why it takes them so long to submit the claim. The warranty reps from Coachmen, actually Forest River, respond to my emails within a manner of minutes. Forest River service is impeccable. So there is no execute for Campers Inn RV to not have gotten approval for the work from Coachmen.