rogerio m.

I had a awful experience with HORIZON HOBBY. I bought a blade 350qx3 ap combo. Had lots of flights, took thousands of pictures. About 3 months of having it, the blade 350qx3 ap combo just felt into the ground. Broke a arm, esc and the camera. Called costumer service and told what happened, i was instructed by the costumer service representative to plug it in into the computer to see what happened. I told the representative that i would buy the new body and the esc, but the camera is very expensive since it was a malfunction of the quad. Explain that i would change the body and the esc. 2 days after called again, spoke with a different representative, he instructed me to send it in, so i did. 2 1/2weeks later i got a call from HORIZON HOBBY saying that would be more expensive to repair than buy a new one! They offered me 30% off the price to buy a new one. It should be covered by warranty. About a month with my quad there, i asked to send back the broken one after many emails and complaints. I complained on BBB, got same response that i had on emails and calls. Funny thing is, i did not close the complaint, requested the record phone calls that i have made to Horizon Hobby, the complaint got closed. This is very frustrating and inconvenient for me after spent almost $800,00 on a company that doesnt stand behind the warranty. Manipulates for they own benefit.
My name is Rogerio M. And my email i: *******@hotmail.com