Last week my A/C went out during a very hot few days and I called Bryan at Craig's Appliance. He came out and determined that I needed a new A/C and furnace. His bids went from 8K to 20K. The higher amount seemed extremely high, so I settled for the $8000 bid, which would get me a bottom of the line, 80% efficiency furnace and A/C compressor and signed the agreement. The next day, we had a major medical emergency come up and I decided to postpone everything. Bryan then pointed out that if I didn't move forward with the agreement I had signed, it included in the fine print a 25% restocking fee that they would charge me! $2000 in their pocket for doing absolutely nothing! Keep in mind that this was one day after the initial contact and bid. I was mad enough to get two bids from other companies and found that they both would get me the same bottom end units for $5100, if I wanted them. That is 37% less! Well, Craig's ended up gouging me for $1200 for their "Restocking Fee". Big hearts.
TO RECAP: 1)They charge you around $100 for any kind of service call. 2) They scam you on a 20-25% "restocking fee" that they don't bother to tell you about in the fine print (yes, stupid me for not reading all of the legalize garbage). 3) They charge almost 37% HIGHER rates than their competitors. Don't get screwed by these guys. Get three bids, read the fine print and stay away from Craig's Appliance!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!