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I bought Host and domain on their website, at the last step when I was going to pay, I got an error message that I have to start over, while they withdrew the money from my bank account, without registering any Host and domain. After they contacted and they manually added the Host and the domain to me. They put the domain on the wrong name and they don't want to change the name for me now. They have made the mistake themselves, but they do not own up to the mistake.
I do not recommend NameHero at all, do not buy any of them at all.
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Hello Rojhelat,
I'm Ryan Gray, Founder and CEO of NameHero. I am truly sorry to hear about the difficulties you've experienced with your hosting and domain registration process. This certainly does not represent the standard of service that we strive to provide.
I would like to personally review this matter and work towards a resolution. Could you please provide me with your ticket number or the domain name in question? This would allow me to look into the details of your case directly.
Errors can occur, and when they do, we're committed to making them right. I appreciate your patience and understanding as we work through this. Our ultimate goal is to ensure you're satisfied with the services we provide.
Once again, I apologize for any inconvenience this has caused and assure you that we're keen on rectifying the situation.
Best regards,
Ryan Gray
Founder/CEO, NameHero.com