RONALD A.

I was called and offered a promo vacation. This required a $250 deposit to be given back in the form of resort credits and a $114.84 insurance package. I paid all of the above. A week later, I hadn't received my email confirmation and called the agent back. I was told I didn't qualify and shouldn't have been offered the promo even though I wanted to keep it. They said they would refund my money. It took 60 days to get my $250 back but no response on the $114.84 insurance fees. I've called numerous times and they just keep saying it takes more time. It's now going on 90 days and they tell me the same thing, I'll call you back as we check into it. Although, I don't get call backs at all. They really don't value the customer and follow up with THIER vendor. I paid the money to them when they requested it. They should pay me and seek the refund themselves. They just don't have any concerns about helping me get what it mine. By the way, I am a Grand Luxxe owner, the top of the line. I would give them a zero if the rating would let me. DON'T buy a timeshare here.