How I regret even ordering anything from this company.
I ordered some stickers recently and chose expedited shipping which cost me extra with a promised rush delivery date.
Well, by the promised delivery date I not only didn't receive the shipment but it never even shipped.
I tried desperately to contact customer service.
First, there is no customer service phone number. The one I found had a recording telling you to go to their website and use the chat feature.
The chat feature? Non-existant. I tried three different browsers and the chat function appears for a split second and then disappears.
Writing customer service? While they encourage it, don't expect an answer. I sent them three inquiries, none of which were answered.
I look at all these 1-star reviews and then read this hokey response from TEESPRING with an apology and a link to contact them. Don't be fooled by this response. That link goes to a form page to contact them and they do not answer.
So, if you think TEESPRING is responding to these complaints in good faith, don't believe it. They make it seem like they care and want you to contact them, but when you do, they do not respond.
I will be contacting my credit card company to cancel all charges related to my order.
Stay away from this company!
Hey Ronald,
I'm really sorry you had some troubles with our chat feature and did not receive a response to your cases. Due to the holiday rush, there was a delay in our initial response time. This is definitely not the experience we strive to provide our customers. I've sent you a direct message this way I can resolve this matter personally for you if it has not been already.
Sincerely,
Saverio