After about 20 minutes they left with the carpet looking pretty good, although still wet. As the carpet dried the stains, plus more, came back with a vengeance.
When it was completely dry the carpet looked awful. I got an email asking how I liked the service. I told them and they offered to come back and redo. I called to make another appointment and they told me that they had no record of sending any such email. When I went to pull up the email, it mysteriously disappeared. This was absolutely a waste of our time and money.