We purchased some cosmetics online and when they arrived were not what my wife expected. BG did provide a mailing label to return the product for a refund. The problem is that we paid $167.80 for the product and after 2 weeks waiting for the refund, they only refunded $125.85. A call to them to find out why, was a complete waste of time. The person had now idea and pretty much said that's the way it is. We would not recommend you trust this seller or site.