Ron M.

I have been buying from Lee Valley for many years - in store and recently online.
They are one of the best retailers i have dealt with. Service is always good and i get what i pay for in quality - usually quite good for the things i buy.
I bought some cheap flashlights once that i wasn't happy with. I mentioned it and the guy told me to bring them back, but wasnt worth the gas to make a trip for a $5 item.

I have made several purchases from these folks. Always greats service and advice - they went above and beyond what I would expect when I had a warranty problem with one item.

Before I purchased the item, the owner assured me the product would work for my model / year of truck. They did not work. Customer service was not responsive so I return the item. Owner has refused / delayed to refund money - he's playing games and talking about restocking fees. Now Im out shipping costs and possibly restocking fees and will have to file a dispute with the credit card.

It would be so simple to just refund the money and I would have left it that. Maybe even bought something else from them... why do people do this?

Another great experience for me with Fleetwood!
Why does my review have to be 100 characters? Its just good service...