Indeed was able to resolve the issue. One of the accounts has been re-activated, the second should also be soon, I sent the required document today.
The issue seems to be the lack of clarity and feedback received, when they initially vet documents to approve an account. The message received in response offers no clarity on what the issue was with the document submitted.
The way to sort this out appears to be contacting them on here or via Facebook chat. Thank indeed in happy with the outcome.
Thanks for working with our team on this, Ronny. We're happy we were able to assist. Feel free to reach back out if we can be of further assistance!