Oh how this Courier Service has gone down hill, our Company had used them for 13 years the last two they went from great to poor to now useless, have made three booking to have parcel collected for customer, parcel still awaiting for pickup, our customer has the coupons so it's his wait. We stopped using them because we had to make bookings the day before and then wait two days to deliver across Melbourne even though they claim same day service across Metropolitan area. What a joke company One day Singapore Telecom will hear about this